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Start Your Career in Application Support, Tuition is Covered. For committed candidates, there is no cost. For candidates who voluntarily leave training early, decline to interview, or turn down the job offer, they may be held accountable for cost of training

An intensive online course to prepare you for a successful career as an application support specialist .

Be Job Ready

Through our application support program, you’ll learn the importance of in-house software and how it functions in a company.

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Life as an application support specialist:

You will have the coding and support skills necessary to troubleshoot issues and debug and work alongside other engineers to remedy any software defects.

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How the Program Works

Our application support program is split into 10 courses, which can be completed in 1 2 weeks or less. This means you’ll be prepared to work within 3 months, making ours one of the fastest programs on the market.

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Best Application Support Specialist Certifications


Certifications can be a powerful tool to show employers you know your stuff. However, not all certifications are created equal.

We've compiled a list of the most common certifications for application support specialists. Not only will obtaining these certifications give you a leg up for job hunting, they will also increase your overall value.

4 Best Certifications For Application Support Specialists

4 best application support specialist certifications, 1. certified network computer technician (cnct).

Certified Network Computer Technicians are expected to obtain knowledge of computer electronics basic concepts, Internet and networking technology applicable to various areas of the computer industry. Once the CNCT has acquired these skills, abilities and knowledge, he or she will be able to enter employment in any part of the computer industry. With minimal training in areas unique to the specific products, the CNCT should become a profitable and efficient part of the computer industry workforce.

2. Certified Instrumentation Specialist (CIS)

Technology changes. Standards update. Instrumentation evolves. The learning curve for Central Service professionals is steep and ever-changing, and the demands placed on them ever-growing. To help professionals stay abreast of rapidly changing medical technology, IAHCSMM offers the Certified Instrument Specialist (CIS) exam, which tests knowledge and recognition of medical instruments, as well as reviewing instrumentation practice skills. The CIS exam will test your proficiency in the identification and cleaning of medical instruments, and upon completing and passing the exam you will hold the designation of Certified Instrument Specialist (CIS).

3. Certified Information Security Manager (CISM)

The Certified Information Security Manager® (CISM®) certification program is developed specifically for experienced information security managers and those who have information security management responsibilities. The CISM certification is for the individual who manages, designs, oversees and/or assesses an enterprise's information security (IS). The CISM certification promotes international practices and provides executive management with assurance that those earning the designation have the required experience and knowledge to provide effective security management and consulting services. Individuals earning the CISM certification become part of an elite peer network, attaining a one-of-a-kind credential. The CISM job practice also defines a global job description for the information security manager and a method to measure existing staff or compare prospective new hires.

4. Master Project Manager (MPM)

If you have 3+ years of Project Management Experience, you may apply for MPM™ Master Project Manager Board Certification.

Application Support Specialist Jobs

What is the best certification for a application support specialist .

The Certified Network Computer Technician (CNCT) certification is most common among application support specialists. This certification is awarded by the ETA International. This certification is great to have as it shows an improvement in your competency to perform your role. You can earn this certification at the beginning of your career, as it often doesn't require a minimum education level and work experience. To become a certified application support specialist with Certified Network Computer Technician (CNCT), you need to pass the exam. Lucky you - certification doesn't require more than two years of work experience. Renew certification every 4 year.

Application support specialists are most likely to hold a combination of the following certifications: Certified Network Computer Technician (CNCT), Certified Instrumentation Specialist (CIS), and Certified Information Security Manager (CISM).

Check Jobs That Match To Your Education

Senior and mid level jobs for application support specialist, online courses for application support specialists that you may like.

If you are not ready to pass the certification program but still want to improve your skills, these online courses may help.

This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program...

Gain the daily work skills and knowledge you’ll need for IT Technical Support career success. This course, part of the IBM Technical Support Professional Certificate, is designed for beginners with no prior IT experience or formal degree. Get an insider’s view into IT Support work. Learn about IT Support roles and levels, the support escalation matrix, ticketing systems, common support tools, and remote support software. Then, hear about career opportunities and career pathways from...

This course allows you to show what you’ve learned in the previous IT Technical Support professional certification courses and apply that knowledge to realistic situations. The IT Technical Support Capstone leads you through a series of technical support case studies that require hands-on work to resolve. You will practice analyzing user help requests and troubleshooting various issues. You’ll demonstrate your knowledge of hardware, software, networking, security, and cloud computing. You’ll...

This is a very exciting time to be exploring a career in Health IT Support! In this introductory course, you’ll learn about various roles in IT support that are common in healthcare. IT support staff play critical roles in many different healthcare venues. In addition to helping clinics, hospitals, and emergency rooms, you may end up providing support in a skilled nursing facility, ambulatory surgical center, virtual care setting, or even a patient’s home! On any given day, you may interact...

Get ready for a rewarding career in Information Technology (IT) - no experience or degree is required to get started. With over 400,000 US job openings and an average entry-level salary of $52,000¹ Computer Support Specialists are in high demand with opportunities for career advancement. This Professional Certificate program from IBM was built by experts to prepare you for an entry-level job in Technical Support. When dedicating a few hours per week, you can complete the program in 3 to 6...

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Hands-on Technical skills for IT Support Learners...

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IT Support Foundations: Learn the skills equivalent to an associates in this series and qualify for an entry level job...

Learn Customer Service Skills & Provide Excellent Customer Support, Customer Experience & How To Manage Upset Customers...

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Learn how the different levels of IT technical support work, from service desk to infrastructure and server support...

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According to in August 2022, the average annual salary for Technical Support is $51,758, though it can go considerably higher. The need for technology is constantly growing, as is the job market for tech support professionals. In this course you’ll get an insider’s view into IT Support work. Learn about IT Support roles and levels, the support escalation matrix, ticketing systems, common support tools, and remote support software. To help you with moving into the field, the course...

In this Capstone, you will demonstrate your ability to perform in an Information Technology (IT) Support role by applying your new knowledge to real-world situations. You will practice analyzing user help requests and troubleshooting various issues that a Tech Support role would encounter. You’ll demonstrate your knowledge of hardware, software, networking, security, and cloud computing – all areas with which a tech support role interacts regularly. You'll also showcase your knowledge and...

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What Similar Roles Do

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Google IT Support Professional Certificate

This is your path to a career in IT. In this program, you’ll learn in-demand skills that will have you job-ready in less than 6 months. No degree or experience required.


Google Career Certificates


Financial aid available

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154,577 ratings 1,214,679 already enrolled

Under 10 hours of study a week

Subtitles: English, Arabic, French, Portuguese (European), Italian, Portuguese (Brazilian), Vietnamese, German, Russian, Spanish

Beginner Level

No prior experience required.

Earn credits

Build job-ready skills by learning from the best

Get started in the in-demand field of IT with a Professional Certificate from Google. Learn the foundations of networking and operating systems, providing end-to-end customer support, and how to solve problems using code.

Common job titles: IT Specialist, Tech Support Specialist, IT Support Specialist

¹Lightcast™ US Job Postings (median salary with 0-5 years experience), Jan. 1, 2022 - Dec. 31, 2022). ²Career improvement (e.g. new job/career, promotion, raise) within 6 mos. of completion based on cert. grad survey responses, U.S. 2021.

$56,000+ median salary for IT support¹

75% of Google certificate grads report career improvement²

503,000+ U.S. job openings in IT support¹

150+ Connect with over 150 U.S. employers post-completion

Skills you will gain

Encryption Algorithms and Techniques

Customer Service

Network Protocols

Cloud Computing

Binary Code

Customer Support


Domain Name System (DNS)

Network Model

About this Professional Certificate

Prepare for a career in the high-growth field of IT, no experience or degree required. Get professional training designed by Google and get on the fast-track to a competitively paid job. There are 400,000 U.S. job openings in IT and a $52,000 median entry-level salary in IT support.¹

Over 5 courses, learn in-demand skills that prepare you for an entry-level job. Upon completion, you can directly apply for jobs with Google and over 150 U.S. employers, including Walmart, Best Buy, and Astreya.

75% of Google Career Certificate Graduates in the United States report an improvement in their career trajectory (e.g. new job or career, promotion or raise) within 6 months of certificate completion²

This program also prepares you for the CompTIA A+ exams, the industry standard certification for IT—you’ll earn a dual credential when you complete both.

This program is ACE® approved—when you complete, you can earn up to 12 college credits, the equivalent of 4 associate degree-level courses.

If you’re interested in building on your IT foundations, check out the Google IT Automation with Python Professional Certificate .

Check out all Google Career Certificates here .

¹US Burning Glass Labor Insight Report salary data (median with 0-5 years experience) and job opening data. Data for job roles relevant to featured programs (4/01/2021 - 3/31/22).

²Based on program graduate survey responses, United States 2021

Applied Learning Project

This program includes over 100 hours of instruction and hundreds of practice-based assessments, which will help you simulate real-world IT support scenarios that are critical for success in the workplace.

The content is highly interactive and exclusively developed by Google employees with decades of experience in IT.

Through a mix of videos, assessments, and hands-on labs, you’ll be introduced to troubleshooting, customer service, networking, operating systems, and security — foundational IT skills required for an entry-level job.

Your skills will include: Network protocols, cloud computing, Windows operating system, Linux command line, systems administration, encryption algorithms and techniques, and more.

Learn concrete skills that top employers are hiring for right now.

What you will learn

Gain skills required to succeed in an entry-level IT job

Learn to perform day-to-day IT support tasks including computer assembly, wireless networking, installing programs, and customer service

Learn how to provide end-to-end customer support, ranging from identifying problems to troubleshooting and debugging

Learn to use systems including Linux, Domain Name Systems, Command-Line Interface, and Binary Code

What is a Professional Certificate?

Build the skills to get job ready.

Whether you’re looking to start a new career, or change your current one, Professional Certificates on Coursera help you become job ready. Learn at your own pace, whenever and wherever it’s most convenient for you. Enroll today and explore a new career path with a 7 day free trial. You can pause your learning or end your subscription at any time.

Hands-On Projects

Apply your skills with hands-on projects and build a portfolio that showcases your job readiness to potential employers. You'll need to successfully finish the project(s) to earn your Certificate.

Earn a Career Credential

When you complete all of the courses in the program, you'll earn a Certificate to share with your professional network as well as unlock access to career support resources to help you kickstart your new career. Many Professional Certificates have hiring partners that recognize the Professional Certificate credential and others can help prepare you for a certification exam. You can find more information on individual Professional Certificate pages where it applies.

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There are 5 Courses in this Professional Certificate

Technical support fundamentals.

This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program.

By the end of this course, you’ll be able to: ● understand how the binary system works ● assemble a computer from scratch ● choose and install an operating system on a computer ● understand what the Internet is, how it works, and the impact it has in the modern world ● learn how applications are created and how they work under the hood of a computer ● utilize common problem-solving methodologies and soft skills in an Information Technology setting

The Bits and Bytes of Computer Networking

This course is designed to provide a full overview of computer networking. We’ll cover everything from the fundamentals of modern networking technologies and protocols to an overview of the cloud to practical applications and network troubleshooting.

By the end of this course, you’ll be able to: ● describe computer networks in terms of a five-layer model ● understand all of the standard protocols involved with TCP/IP communications ● grasp powerful network troubleshooting tools and techniques ● learn network services like DNS and DHCP that help make computer networks run ● understand cloud computing, everything as a service, and cloud storage

Operating Systems and You: Becoming a Power User

In this course -- through a combination of video lectures, demonstrations, and hands-on practice -- you’ll learn about the main components of an operating system and how to perform critical tasks like managing software and users, and configuring hardware.

By the end of this course you’ll be able to: ● navigate the Windows and Linux filesystems using a graphical user interface and command line interpreter ● set up users, groups, and permissions for account access ● install, configure, and remove software on the Windows and Linux operating systems ● configure disk partitions and filesystems ● understand how system processes work and how to manage them ● work with system logs and remote connection tools ● utilize operating system knowledge to troubleshoot common issues in an IT Support Specialist role

System Administration and IT Infrastructure Services

This course will transition you from working on a single computer to an entire fleet. Systems administration is the field of IT that’s responsible for maintaining reliable computers systems in a multi-user environment. In this course, you’ll learn about the infrastructure services that keep all organizations, big and small, up and running. We’ll deep dive on cloud so that you’ll understand everything from typical cloud infrastructure setups to how to manage cloud resources. You'll also learn how to manage and configure servers and how to use industry tools to manage computers, user information, and user productivity. Finally, you’ll learn how to recover your organization’s IT infrastructure in the event of a disaster.

By the end of this course you’ll be able to: ● utilize best practices for choosing hardware, vendors, and services for your organization ● understand how the most common infrastructure services that keep an organization running work, and how to manage infrastructure servers ● understand how to make the most of the cloud for your organization ● manage an organization’s computers and users using the directory services, Active Directory, and OpenLDAP ● choose and manage the tools that your organization will use ● backup your organization’s data and know how to recover your IT infrastructure in the case of a disaster ● utilize systems administration knowledge to plan and improve processes for IT environments


Google Career Certificates Top Instructor


Grow with Google is an initiative that draws on Google's decades-long history of building products, platforms, and services that help people and businesses grow. We aim to help everyone – those who make up the workforce of today and the students who will drive the workforce of tomorrow – access the best of Google’s training and tools to grow their skills, careers, and businesses.

Earn credit towards your degree

Upon completing this certificate, you can earn college credit when you're accepted to one of the following programs:

University of London

Bachelor of Science in Computer Science

University of London

University of North Texas

Bachelor of Applied Arts and Sciences

University of North Texas

Frequently Asked Questions

What is the refund policy?

If you subscribed, you get a 7-day free trial during which you can cancel at no penalty. After that, we don’t give refunds, but you can cancel your subscription at any time. See our full refund policy .

Can I just enroll in a single course?

Yes! To get started, click the course card that interests you and enroll. You can enroll and complete the course to earn a shareable certificate, or you can audit it to view the course materials for free. When you subscribe to a course that is part of a Certificate, you’re automatically subscribed to the full Certificate. Visit your learner dashboard to track your progress.

Is this course really 100% online? Do I need to attend any classes in person?

This course is completely online, so there’s no need to show up to a classroom in person. You can access your lectures, readings and assignments anytime and anywhere via the web or your mobile device.

What is IT support?

Businesses, nonprofits, school systems, and government organizations all rely on technology. Computers break, systems fail, phones die—when that happens, we need experts to fix them. IT support is all about troubleshooting and problem solving, and providing great customer service along the way. This includes setting up computers for users within an organization, overseeing computer systems, and debugging whenever a problem arises. A job in IT can mean in-person or remote help desk work in a range of organizations across many different industries.

Why start a career in IT?

With entry-level jobs in IT fetching an average salary of $50,800 per year, this field is extremely lucrative with a high potential for growth. In the U.S., there were over 86,500 open entry-level IT support roles in 2020, and jobs in this field are projected to grow 8% between 2019 and 2029—faster than the average of all other occupations. Basic IT skills will position you to secure an introductory-level role, and from then on, the opportunities are endless. The stackability of these skills means that after gaining a baseline level of knowledge through the Google IT Support program, it is easy to pick up more advanced skills.

What background knowledge is necessary?

None! Whether you’re completely new to the job field or have had some exposure, a Google Career Certificate is the right program for you.

Do I need to take the courses in a specific order?

We highly recommend taking the courses in the order presented, as the content builds on information from earlier lessons.

Which jobs does this program prepare for?

The jobs available for this particular skill set include help desk technician, systems analyst, support specialist, database administrator, IT technician, computer user specialist, and many more.

What kind of companies hire IT Support professionals?

Nearly every company whose employees use computers has a need for IT Support professionals. The majority of IT support positions do not require a college degree, but they do require prior experience. This certificate will give learners the training and experience they need to get a job in tech.

What will I be able to do upon completing the professional certificate?

Google Career Certificates are designed to prepare you for an entry-level role in job fields like data analytics, digital marketing & e-commerce, IT support, project management, and UX design. Upon completion of a Google Career Certificate, like this one, certificate graduates in the U.S. will have the option to share their information with top U.S. employers that are hiring entry-level professionals, like Deloitte, Macy’s, Infosys, Walmart and of course, Google. Employer consortiums are currently available in the U.S., Canada, India, Singapore, Indonesia and are coming to more countries soon. The employers included will vary by country. 

What resources will be available to help with the job search process?

In addition to expert-led training and hands-on projects designed to prepare you for a job, you'll get access to an interview practice tool , mock interviews and resume building workshops, career coaching sessions and more. You'll also be able to connect with over 150 U.S. employers who are searching for candidates who have completed a Google Career Certificate. 

Why did Google create this program?

Google had long faced an issue that many other companies also contend with: We had open IT support roles, but not enough qualified candidates to fill them. So we built and tested a training program to provide pathways to jobs in technical support at Google for people with no college degree or experience. In 2018, Google launched the IT Support Certificate so that this training could be available to everyone. Since then, thousands of people have completed the program. In the United States, 75% of Google Career Certificate graduates report a positive impact on their career within six months, such as finding a new job or getting a raise.¹

When we saw the positive impact this program was having on people all over the world, we expanded into additional fast-growing, high-paying career fields: cybersecurity, data analytics, digital marketing & e-commerce, project management and UX design. Built and taught by Google, these certificates prepare people from all backgrounds for jobs in fields with great demand for qualified candidates. No degree or previous experience is required. Graduates get the chance to connect directly with over 150 U.S. employers who are accepting Google Career Certificates for open jobs.

¹Based on program graduate survey responses, United States, 2021.

Can I get college credit for taking the Google IT Support Certificate?

Those planning to attend a degree program can utilize ACE®️ recommendations , the industry standard for translating workplace learning to college credit. Learners can earn a recommendation of 12 college credits for completing the IT Support Certificate, the equivalent of 4 college courses at bachelor’s degree level. This aims to help open up additional pathways to learners who are interested in higher education, and prepare them for entry-level jobs.

To share proof of completion with schools, certificate graduates will receive an email prompting them to claim their Credly badge, which contains the ACE®️ credit recommendation.  Once claimed, they will receive a competency-based transcript that signifies the credit recommendation, which can be shared directly with a school from the Credly platform. Please note that the decision to accept specific credit recommendations is up to each institution and is not guaranteed.  

Certificate graduates who also pass the CompTIA A+ certification exams will earn a dual credential from CompTIA and Google.

Will completing the certificate prepare me for the CompTIA A+ exams?

The Google IT Support Professional Certificate program aligns with the objectives covered by the newly updated  CompTIA A+  certification. This Certificate program contains content that prepares you to take the CompTIA A+ exam. Upon completion of the certificate program, you can download the CompTIA A+  exam objectives  to ensure that you’ve studied everything before taking the exams.

If you complete the certificate and pass the CompTIA A+ certification exams, you’ll have access to a new dual credential from CompTIA and Google: a badge that can be posted on LinkedIn to catch the attention of potential employers. Learn more  here . 

Is this program offered in other languages?

This certificate is currently available globally in English. You can also find Google Career Certificates available globally in the following languages: Turkish, German, Spanish, Arabic, Russian, and Indonesian Bahasa. We are working on adding more languages soon. Please continue to check back here for updates.

Is the Google IT Support Professional Certificate licensed?

Yes, the content in the Google IT Support Professional Certificate is licensed under a Creative Commons Attribution 4.0 International License.

How much does this certificate cost?

In the U.S. and Canada, Coursera charges $39/month after the initial 7 day free trial period. The certificate can be completed in less than 6 months of part time study, meaning most learners complete for under $300 USD. In other countries where the IT Support Certificate is available, your cost may be lower.

More questions? Visit the Learner Help Center .

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10 Must-Have Certifications for IT Support Professionals

August 5, 2022

What is an IT Support or Help Desk Certification?

IT support certifications and help desk certifications are recognized acknowledgements of specific experience, knowledge, and skills relating to IT technologies and services. They are often critical to career advancement and can make all the difference for an entry-level help desk professional who is looking to distinguish themselves from the competition. According to a CompTIA study , 91% of employers believe IT certifications both play a key role in the hiring process and act as a reliable predictor of a successful employee.

Once in the IT support help desk profession , IT support desk certifications can help with career advancement. According to the U.S. Bureau of Labor Statistics , the median salary is $57,910 per year, or $27.84 per hour. More specifically, the median annual wage for a computer network specialist was $62,760 in May 2021, and for computer user technical desk specialists in May of 2021 was $49,770.

Typically, education requirements for a computer support specialist include an associate’s degree, while user support specialists require some college courses. More technical positions may require a degree in a certain field, such as computer and information technology or engineering. However, relevant IT support desk certifications can often act as an alternative, particularly when combined with in-field experience, allowing even those with just a high school diploma to achieve the same or more career success with the relevant information technology (IT) certifications. It is important to note, however, that the nature of technology requires ITSM professionals to continue to obtain new certs and recertify to maintain their knowledge and skills through the continuous innovations and changes of the technologies they work with.

Whether you are looking to start or “reboot” your IT career, or to simply stay up to date on the skills and knowledge needed to work with the ever-changing technologies, security considerations, and best-practices of the profession, it is important that you accrue the Information Technology (IT) certs that are most likely to have the biggest impact on your organization—and your career.

This blog discusses the top ten recommended IT support certifications, along with a few insights on why they are so impactful.

1. Microsoft Certifications

Microsoft certifications train and affirm the technical skills required to perform Microsoft technology-related positions within an organization. They are some of the most critical certs for IT support professionals to get simply because of the prevalence of Microsoft in the office. According to Microsoft’s latest By The Numbers report, there are more than 1.4 billion monthly active devices running Windows 10 or 11 around the world. Office 365 usage statistics reveal that the Microsoft 365 service is the most widely used cloud service by user count and market share on Windows and Mac, with 70% of Fortune 500 companies purchasing Office 365 in the past 12 months. The same report revealed that one in five corporate employees uses a version of Office cloud service. Microsoft’s Total Economic ImpactTM 2020 study , “The Revenue And Growth Opportunities For Microsoft Azure Partners,” commissioned and conducted by Forrester Consulting, revealed that there are over 145 million daily active Microsoft Teams users, over 250,000 organizations using Microsoft Dynamics 365 and Microsoft Power Platform, and over 95 percent of Fortune 500 companies are using Azure.

Businesses globally rely on Microsoft, and there is high demand for professionals who are skilled in Microsoft technologies. The benefit of Microsoft fundamentals certification is that they do not expire. Other Microsoft Certifications can translate into such roles as: Developer, Administrator, Solution Architect, and Security Engineer.

Which Microsoft certifications should you choose?

Microsoft offers more than 250 certifications for different levels of expertise, but some of the most popular Microsoft certification courses to participate in include:

How do you gain Microsoft certifications?

Microsoft certifications are exam-based certifications. There are different levels of certifications that correspond to levels of expertise, and the certifications may need to be earned in sequential order. Microsoft typically offers certified guidance programs for free, and the typical cost for an exam is $165 USD. Microsoft certifications need to be renewed annually to ensure current knowledge of the product.

2. Certified Information Systems Security Professional (CISSP)

The next most important cert is the CISSP certification. Granted by the International Information System Security Certification Consortium, CISSP remains one of the most respected and sought-after cybersecurity certifications. The CISSP provides training in critical areas, including security and risk management, identity and access management, security operations, and software development security. It also validates the knowledge, skills, and experience of senior cybersecurity managers, ITSM and technical desk professionals. CISSP was one of the original certifications included in the DoD Directive 8570.1m , which was implemented to ensure cybersecurity professionals developed a baseline understanding of the fundamental cybersecurity principles and practices. It remains the dominant certification used/obtained for those in numerous cybersecurity positions. According to the Global Knowledge 2020 IT Skills and Salary Report , it is listed as the second most common cert being pursued by IT professionals who are seeking to advance their careers.

The (ISC)2 2021 Cybersecurity Workforce Study reveals that, as of 2021, there are over 142,000 CISSP-certified individuals in over 170 countries, and those who hold the CISSP certification are employed at Fortune 500 companies, governments, small businesses, start-ups, and many operate as independent contractors.

Certification in CISSP illustrates the required technical and managerial skills needed to effectively design, engineer, and manage the overall security comportment of an organization.

How do you gain the CISSP certification?

The process for gaining the CISSP certification requires both an exam and an experience component:

Once the CISSP certification is obtained, the professional must continue to accumulate experience and continuing professional education credits (CPEs) every year.

3. IT Infrastructure Library (ITIL) Foundation

The ITIL (IT Infrastructure Library) Foundation offers a range of certifications based on difficulty, from entry-level to expert. It is described as “the most widely accepted approach to IT service management (ITSM) in the world.” Developed by the Cabinet Office, this IT support cert is based on a set of best practices that are drawn from public and private sectors across the globe. It provides students with training on the key concepts and diverse role functions of help desk and technical desk needs. This includes such foundational concepts as how to communicate with customers, common troubleshooting issues, and software navigation programs, for example. There are currently more than 2,000,000 ITIL certified professionals worldwide.

Certification in ITIL (Information Technology Infrastructure Library) provides the basic structure for the standardization of selecting, planning, delivery, maintenance, and overall lifecycle of IT services within an organization. It allows for greater efficiency, predictable service delivery.

How do you obtain ITIL certifications?

ITIL Foundation certifications are obtained through a set of exams, each difference in difficulty administering a different cert. There are no prerequisites to taking the exam, but exam administrators recommend taking any of the ITIL training courses that are available on the website as preparation. The cost of taking the exam can range from $599 USD to $2,199 USD based on the study materials used and whether portions can be taken online.

4. Cisco Certified Network Associate (CCNA)

The CCNA training course and exam teach networking fundamentals, IP services, security fundamentals, automation, and programmability. Having the CCNA essentially validates that you have the professional expertise and skills required to manage and optimize today's most advanced networks. The certification offers a range of courses covering cyber ops, collaboration, data center, security, and other topics. IT and ITSM professionals say these courses are critical for those utilizing Cisco products.

Once you’ve completed the CCNA certification, you are able to take a variety of additional certifications with further specialization at the professional and then expert level. These advanced IT support desk certifications typically require completion of both a core and at least one concentration exam.

Cisco CCNA certification offers professionals an in-depth understanding of networking concepts. It fortifies networking specialists' ability to maintain existing skills and knowledge.

How do you obtain the CCNA certification?

To become CCNA certified, an IT support professional must gain a passing grade (80% or higher) on the 200-301 CCNA exam, which tests knowledge and skills relative to network fundamentals, network access, IP connectivity, IP services, security fundamentals, and automation and programmability. There are no formal prerequisites for the exam, but it is recommended that you have one or more years of experience implementing and administering Cisco solutions. The cost of the CCNA exam is $300 USD.

5. CompTIA A+

The CompTIA A+ certification is an entry-level IT certification that “validates understanding of the most common hardware and software technologies in business and certifies the skills necessary to support complex IT infrastructure.” It is largely considered to be the starting point for IT professionals, helping to improve their help desk abilities and learn the fundamentals of IT support, including how to install, maintain, and configure PCs, laptops, mobile devices, and printers, and how to leverage remote support tools to do so. Many ITSM professionals believe CompTIA A+ to be the most impactful cert, pointing to it as providing key foundational knowledge that will become the basis for subsequent training.

CompTIA A+ certification is the industry standard for beginning a career in IT and is the preferred qualifying credential for IT operational and technical IT support roles. As the certification is not vendor specific, it allows the bearer to focus on building their technical foundations.

How do you obtain the CompTIA A+?

The CompTIA A+ is an exam-based certification. IT professionals are required to pass two exams that review virtualization, hardware, network, and mobile device efficiency. Each exam costs $219 USD. It is strongly recommended that administrators have a minimum of 9-12 months of experience before working towards this certification.

6. CompTIA Network+

The CompTIA Network+ certification is an intermediate level certification that focuses on troubleshooting network issues within IT software, including how to diagnose inconsistent or faulty connections, how to maintain a network, and how to prevent outages and overflow consequences.

How do you obtain the CompTIA Network+?

The CompTIA Network+ certification is an exam-based cert. The exam costs approximately $350 USD. Prerequisites include the CompTIA A+ certification and a recommended 9-12 months of networking experience.

Much like CompTIA A+, CompTIA Network+ is not vendor-specific, but focuses on the knowledge and skills required to design and implement functional networks. In addition to the networking foundation, the holder of the certification is expected to have the skills needed to configure, manage, and maintain network devices, such as switches and routers to segment network traffic and create flexible and adaptable networks.

Additional CompTIA certifications

While CompTIA A+ is the highest recommended CompTIA certification for entry-level IT support professionals, more advanced or specialized CompTIA certifications may also include:



7. Microsoft Azure Fundamentals certification

Cloud computing is currently one of the fastest growing and most in-demand technologies, with Amazon Web Service (AWS), Google Cloud Platform (GCP), IBM Cloud, and Microsoft Azure leading the market. This makes Azure Certification a considerable commodity for IT and remote support professionals who want to advance or stay relevant in their field. There are a number of Microsoft Azure role-based certifications available, but Microsoft Azure Fundamentals is the most recommended starting point for launching the certification journey. The Microsoft Azure Fundamentals certification validates an IT support professional’s basic knowledge of cloud services and cloud computing concepts , models, and services.

Microsoft Azure is a single cloud service provider that offers role-based certifications that are specifically designed according to the market requirements and the job roles. Certifications can help secure roles, such as cloud administrator, developer, security engineer, AI engineer, data engineer, solutions architect, and DevOps engineer.

How do you obtain Microsoft Azure Fundamentals certification?

The Microsoft Azure Fundamentals certification is an exam-based certification requiring completion of the AZ-900 exam. There are no prerequisites for the exam, but the Azure training resources and practice exams are strongly recommended to prepare for the exam. The exam costs $100 USD.

Other Popular Azure certifications

Following the Microsoft Azure Fundamentals certification, popular additional certifications include:

8. AWS Certification

AWS certifications have become more popular as organizations around the world enter a more cloud-centric work environment. AWS certifications are important because they help to validate an ITSM or their team’s technical skills, but they also give certified individuals the knowledge and skill to drive the future of their organization and bring in more clients.

Like Azure, AWS is a single cloud service provider. As organizations globally continue to increase their investment in cloud technologies, it is vitally important that IT professionals keep pace with the shifting corporate needs. AWS Certification confirms the holder's knowledge and expertise with the tools and technologies needed for this platform.

How do you get AWS certified?

There are currently nine AWS certs for IT support desk professionals. The best certification to start with is the AWS Cloud Practitioner certification , followed by an associate-level or specialty certification exam (the AWS Solutions Architect – Associate certification is the most popular AWS certification).

Other AWS certifications include:

It is strongly recommended that technical IT support professionals take advantage of both the free AWS tier and the many exam preparation courses and practice questions that are available before taking the exam.

9. VMware certification

VMware Certifications test and validate the critical skills required to integrate and manage the vSphere technology driving the infrastructure of many organizations. VMware offers multiple certification levels, ranging from associate to design expert, and certifications are organized into multiple technology areas with levels for those new to the industry as well as experts in the field .

VMware certification validates the user's understanding of VMware's security solutions and their ability to provide entry level support for the security features of VMware products, including NSX-T Data Center, Workspace ONE, and VMware Carbon Black Cloud. This certifies the bearer’s ability to configure, maintain, and troubleshoot those that use vSphere software.

How do you get VMware Certified?

VMware certification is another exam-based certification. Once you have decided on the certification and certification track , simply register for the desired exam.

The four most popular VMware certifications, as ranked by, are:

10. Google IT Support Professional Certificate

The Google IT Support Certificate is a good place to start for individuals who are looking to begin a career in technical IT support or an IT support help desk. The certification course provides the skills needed for an introductory-level job in IT support. There are no prerequisite qualifications or experience hours. The training program focuses on troubleshooting and customer care, networking, operating systems, system administration, and security.

Google IT Support Professional Certification certifies holders have the capability to perform day-to-day IT support tasks, including computer assembly, wireless networking, installing programs, and customer service. Google IT Support Professional Certification allows for entry level skills without the added cost and time of acquiring a collegiate degree.

How do you obtain your Google IT Support Professional certification?

To get Google IT Support-certified, the online training program and exams must be completed. Costs of the program and exam may vary. There are no prerequisites for obtaining this IT support certification.

Why Should I Get an IT Support Certification?

There are a number of reasons to get technical IT support certifications. One includes the high demand and increasing employment rate of remote support and computer support specialists. According to the U.S. Bureau of Labor Statistics , there are approximately 70,400 openings for computer support professionals each year, and overall employment of computer support specialists is expected to grow at least 9 percent by 2030.

If you are looking to get into the IT support profession as an ITSM or a technical IT support specialist, IT support certifications can offer an alternative to the standard college degree. If you have a college degree already, IT support certifications can offer you a professional edge over your competition. For those who are already working in the IT profession, IT support certifications and certs in remote support tools and technologies provide the most recognized form of career development to help you move forward in your profession and remain relevant among continuously changing technologies

Credited certification in each and all of the above items ensures that the bearer has the ability to install, secure, operate, and troubleshoot issues within enterprise networks.

IT support desk professionals may have a variety of IT certifications to choose from, but one thing remains clear: working in the field means a commitment to lifelong learning and improvement. As technology continues to evolve, amassing knowledge—whether it be from an industry course or from personal experience—is critical, not only for ITSM and remote support professionals to get ahead, but also to keep their users productive and their organizations secure using skills and knowledge backed by the best certifications and the best remote support tools and technologies.

Contact us today to learn more about the tools, solutions, and apps that can help empower your IT support team.

Interested in learning more? Download these free resources for more helpful tips for keeping your organization secure:

Remote Support Checklist and Buyer's Guide


Remote Support Checklist and Buyer's Guide

Microsoft Vulnerabilities Report 2022


Microsoft Vulnerabilities Report 2022

Cybersecurity Survival Guide, 2022 Edition

Cybersecurity Survival Guide, 2022 Edition

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As a content marketing manager at BeyondTrust, Laura Bohnert applies a multifaceted, tech-centered marketing skillset to help drive SEO, blog, PR, and product marketing in support of BeyondTrust’s demand generation and sales enablement initiatives. She has a diverse background in product marketing, brand marketing, content writing, social media, event coordination, and public relations. Outside of the tech world, she has a passion for literature, with a BA, MA, and PhD Candidacy in English Literature, and she can either be found beekeeping, restoring her historic haunted house, or continuing her dissertation on the psychological interpretations of ghosts in gothic and horror fiction.

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Top 10 IT Support & Help Desk Courses, Classes & Certifications Online in 2023

Looking for an it support or it help desk certification move up in it career with one of these top +free it, technical support, help desk & customer service courses, certifications, trainings and classes available online..

March 4, 2023, 9:06 am 20.4k Views

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IT Help Desk technicians play a pivotal role in running any company. They help support business end-users and make sure that the enterprise technology that organisations rely on to do business remains up-to-date and runs as consistently and smoothly as it should. Most medium and large sized companies have their own internal IT help desk support teams to address internal hardware and software issues that their employees face day-to-day. Additionally, product-centric companies have their own dedicated Technical Support and Help Desk teams to help customers of their products with after-sales concerns and services.

For many people, Technical support and help desk positions are the traditional points of entry into IT. Since most industries nowadays rely on technology, IT and help desk support staff has opportunities to be employed within a wide variety of industries. They are also employed directly by software and hardware companies. According to the National Bureau of Labor Statistics, the demand for computer support specialists, which includes IT help desk support staff, will increase by around 10 percent through 2026, faster than the average of all other occupations.

Technical Support Jobs include roles as Maintenance Engineers, Help Desk Operators or Applications Support Specialists. There are several trainings and certification courses available online that train candidates for these IT Support and customer service positions. These courses provide a solid base and a marketable skill set that learners can use to apply for IT help desk jobs with top employers. Lately, there has been a great interest and demand for these courses. Our experts have created this list of best IT Support, Customer Service and Help Desk courses, certifications, trainings and classes that are available online. The list includes both paid and free courses.

1. Google IT Support Professional Certificate (Coursera)

Online Courses by Google

What makes this Google’s IT support professional certificate very unique and effective is that it has signed on over 30 top employers, including Home Depot, Cognizant, GE Digital, H&R Block, Hulu, Intel, Sprint, JM Smucker, Infosys, KForce, MCPc, PNC Bank, RICOH USA, TEKSystems, UPMC, Veterans United Home Loans, Walmart and their companies and of course Google and many more. So those who successfully complete this program have a direct route to get their info into the hands of these employers.

It is a first-of-its kind program with more than 64 hours of video lectures and highly interactive content, like hands-on labs, widgets and assessments spread over 5 courses that teach students fundamental concepts of IT Support like networking, operating systems, customer service, troubleshooting, system administration, automation, network security, and more. The program content is very impressive with focus on applied learning and has been structured to address real world requirements. The hands-on assessments have been designed to simulate the actual experiences of IT Support. Examples of virtual assessments include Assembling a Computer, Networking simulation, Writing Effective Support Documentation, Routing Paths and Subnets, Wireless Networking, Device Software Management, Public Key or Asymmetric Encryption, Incident Handling, among many other hands-on learning application.

According to Google, completion time for the certificate program is around 6 months for a person willing to invest around 5-6 hours per week. All the training and other materials are self-paced and available on demand. So somebody who puts in more time will be able to finish it much faster.

There is no prior experience requirement to take up this course. Whether one is completely new or has had some exposure to IT, this program is highly recommended to get started in the field of technology. It also serves as an excellent option for those in need of retraining.

The Google IT Support Professional Certificate program recently secured a credit recommendation from the American Council on Education (ACE) ACE CREDIT®, which is the industry standard for translating workplace learning to college credit. So, learners can now earn up to 12 college credits (equivalent of 4 associate degree level courses) for completing the program. This opens up additional pathways to help learners get the degree they need to move beyond the entry-level job and advance their IT career into more senior, higher-paying positions.

This IT Certificate program also aligns with the objectives covered by the newly updated CompTIA A+ certification. So students can complete the certificate and pass the CompTIA A+ certification exam to gain access to a new dual credential from CompTIA and Google, which will definitely be an added advantage to catch the attention of potential employers.

Key Highlights

Duration : 6 months, 5 hours per week Rating : 4.8 Sign up Here

2. Google IT Automation with Python Professional Certificate (Platform)

This Google IT course is part of Google’s “Grow with Google” initiative and aims to equip learners with the latest job-ready skills to help take their careers to the next level. It builds on Google IT Support Professional Certificate, also on Coursera, and imparts skills related to Python, Git, and IT automation to prepare them for a variety of roles in IT, like more advanced IT Support Specialist or Junior Systems Administrator positions.

It is a six-course IT training program that is tailored to cater to the educational needs of beginner-level Python learners. It culminates in a final capstone project focused on programming for automation, so learners will use their new skills to solve a problem they might encounter on the job, like building a web service using automation. The six courses teach the following:

Upon completion of this IT certification program, Students are supported in the next step of job search. They get access to career resources to prepare resume and practice interviewing. They can also opt in to share their information directly with top employers hiring for IT jobs, including Walmart, Sprint, Cognizant, Hulu, Bank of America, Google and many more.

This course requires no previous knowledge of programming. However, it is helpful if students are familiar with basic IT concepts, like operating systems, files and processes, networking and data management.

Duration : 2 months, 22 hours per week Rating : 4.7 Sign up Here

3. IT Help Desk Professional (Udemy)

Online Courses on Udemy

This IT training course is structured starting from the most basic knowledge required, i.e. installing operating systems like Windows on machines. The second section talks about networking, including discussions on DHCP & DNS, troubleshooting network related issues, and mastering the most useful & needed commands in CMD to troubleshoot connectivity problems. After that the course moves to discussion on hardware and mainly printers; types, terminologies, drivers’ installation etc. The forth section covers Active Directory, how to manage users there, and settings folder permissions based on Active Directory users. Next, students are shown tools and websites that will help them complete some tasks faster, easier, and more professionally. In the last section the instructors uncover the PC from inside and demonstrate how it works, what parts are there, explore some troubleshooting basics and hardware upgrade.

More than 90% of the course contents are practical demonstration to maximize the learning experience outcomes. Throughout the course, students will see the actual tools that they’ll use every single day while working as help desk technicians.

This IT support training is geared towards beginners, so no prior experience is required. It is suitable for fresh graduates entering IT support career or current IT help desk technicians looking to expand their knowledge.

Duration : 2 hours on-demand video Rating : 4.4 Sign up Here

4. IT Help Desk Courses & Training (LinkedIn – Lynda)

Online Courses on LinkedIn Lynda

Following are some of the courses that learners can take up:

Duration : Self-Paced Rating : 4.6 Sign up Here

5. TOTAL: CompTIA A+ Certification (Udemy)

Mike Meyers, the Industry’s leading authority on CompTIA Certifications has created a series of 2 courses on Udemy to help learners pass the CompTIA A+ Certification. Mike has been involved in the computer and network repair industry since 1987 as a technician, instructor, author, consultant, and speaker. He has authored several popular bestselling PC books and videos, and has taught over 2 million people including U.S. senators, U.S. Supreme Court Justices, members of the United Nation, every branch of the U.S. Armed Forces, many branches of the Department of Justice, hundreds of corporate clients and academic students at every level.

This series includes following two courses by Mike:

These IT support certification courses are suitable even for learners who do not wish to take the CompTIA certification exam, but just looking to learn about the basics of IT and computers. They can get a robust IT foundational knowledge in a way that’s easy-to-understand.

The courses include lifetime access to video lectures, downloadable resources, PDFs that detail all the exam objectives, end-of-chapter quizzes to test your knowledge, bonus videos launched from time-to-time with updated information, exam tips, study tools, and more. The videos lectures are very engaging, entertaining and very well laid out. The fun style of teaching makes the concepts easy to grasp and retain.

The skills and topics covered in this 2-course series include the following:

There are no prerequisites as all the topics are covered in great detail and from scratch. Though, a basic familiarity with computers and networks is a plus.

Duration : Course 1 – 17.5 hours on-demand video, Course 2 – 15 hours on-demand video Rating : 4.7 Sign up Here : Course 1 , Course 2

6. Free Systems Administration Training Courses (Cybrary)

Online Courses on Cybrary

Anyone interested in learning and becoming a system admin can check out what’s in store here. There are courses for beginners that explain everything about hardware, software, operating systems, file management, storage, security implementation and system hierarchy in organizations to classes on how to manage open source operating systems like Linux and virtualization management. There are also preparation tutorials to clear the Microsoft’s certification on server systems to become a system admin.

Following is a list of few courses that learners can undertake at Cybrary:

Duration : Self-Paced Rating : 4.5 Sign up Here

7. Free IT Support Courses (Alison)

Online Courses on Alison is a good choice for beginners to take free courses in IT to enhance their skills. There are lessons around hardware, software tools, network and security and IT core skills.

Alison’s free online Hardware courses cover the essential physical and tangible components of a computer such as monitors, keyboards, computer data storage, graphic cards, sound cards, and the motherboard. They also have IT training classes that can teach you about the hardware behind 3D printing.

You can learn to successfully protect a computer network and gain useful skills in risk management, cybersecurity, and cryptography with Alison’s free online Network and Security courses. They have computer networking classes that teach about LANs and WANs as well as introduce the network architecture and protocols used in security. You can also take courses to understand the basic structure of both wired and wireless networks and their protocols. There also have Microsoft Digital Literacy courses that can teach you the risks and threats to computer security and privacy, and more.

There are a list of courses that cover administration of Office 365 for businesses as well as security and troubleshooting in Office 365. Also there are courses to prepare for clearing CompTIA certification exams.

8. IT Support: Fundamentals by Microsoft (edX)

Online Courses by Microsoft

The course is instructed by distinguished instructors Tony Frink, Mike Orlowicz and Bernie Lawrence. Tony is a 35 year veteran of the IT industry and currently working as Senior Content Development Manager at Microsoft. He develops training content around Office 365 and related topics as well as IT Support topics. Mike has over 40 years of professional experience and uses his IT background as a basis for developing and delivering a variety of training courses for IT professionals. Bernie is founder and CEO of Lawrence Associates LLC.

Duration : 4 weeks, 3-4 hours per week Rating : 4.5 Sign up Here

9. IT Help Desk Training for IT Professionals by Computer Cavalry (Udemy)

The course is taught by Korey Sheppard from ComputerCavalry. ComputerCavalry LLC is a provider of computer classes ranging from basic computer skills to advanced IT courses.

It is a beginner level customer service training course and hence does not require any prior IT experience. The following topics are covered in 10 lectures in the course:

Duration : 1.5 hours on-demand video Rating : 4.6 Sign up Here

10. Desktop Support Level 1 & 2 in real life – Troubleshooting (Udemy)

The course is instructed by Tareq who is an IT Professional with over 12 years of experience. He is very knowledgeable in his field and brings his knowledge and experience to this course.

Duration : 7.5 hours on-demand video Rating : 4.3 Sign up Here

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Top Coursera Courses & Certifications – Learn Online for Free with Courses from Top Universities [2023]

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Coursera Plus – Better way to take Coursera Courses in 2023

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Application Software Support Specialist Certificate

Request more information from an enrollment advisor, step 1 of 2.


The Application Software Support Specialist Certificate program at the University of C in cinnati Online he lps stu dents learn job-ready skills in the computer support workforce.

Earn the credentials and skills required to become a key team player within a business needing advanced skills in computer support, spreadsheets, web development, data analysis, and Internet marketing. The Certificate can be completed in less than one year and also affords students a seamless pathway into an Associate Degree in Information Technology or Business Applications Technology .  This certificate can also be an additional qualification that Associate degree students in Business or Paralegal can acquire.

What Skills Are Needed?

Positions within the information technology field blend both technical skills and ‘soft skills’ (such as effective communication, analytical thinking, problem solving, team building, and listening). Students entering this field enjoy working with computer hardware and software.

UC Online’s certificate offers students the opportunity to grow their skills and transfer their newly acquired knowledge into many different business settings. Just a few that have a need for Computer Support Specialists include information technology, finance, marketing, and accounting.

The Demand For Computer Support Specialists

Computer Support Specialists (CSS) play a key role within a business by helping to maintain the computer networks, troubleshooting software application issues, providing technical help to computer users and utilizing Microsoft Excel to explain and visualize organizational data. According to the U.S. Bureau of Labor Statistics , “the employment of Computer Support Specialists is projected to grow nine (9) percent from 2020 to 2030″. The annual median pay for a Computer Network Support Specialist in 2021 was $62,760.

Program Highlights

Why University of Cincinnati Online?

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Program Details

From admissions to graduation, we’re here to help.

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No. your degree will be conferred by the University of Cincinnati, which will also be reflected on your transcripts and degree.

Yes. Our online students are no different from our on-campus students in that way. You get a specific ID that you can use to navigate different systems at UC and for potential student discounts.

The University of Cincinnati is a regionally accredited school which is the highest level of accreditation possible. For specific program accreditation details, please see your program information pages. There are different organizational accreditations as well.

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