application support courses

Businesses globally rely on Microsoft, and there is high demand for professionals who are skilled in Microsoft technologies. The benefit of Microsoft fundamentals certification is that they do not expire. Other Microsoft Certifications can translate into such roles as: Developer, Administrator, Solution Architect, and Security Engineer.

Which Microsoft certifications should you choose?

Microsoft offers more than 250 certifications for different levels of expertise, but some of the most popular Microsoft certification courses to participate in include:

How do you gain Microsoft certifications?

Microsoft certifications are exam-based certifications. There are different levels of certifications that correspond to levels of expertise, and the certifications may need to be earned in sequential order. Microsoft typically offers certified guidance programs for free, and the typical cost for an exam is $165 USD. Microsoft certifications need to be renewed annually to ensure current knowledge of the product.

2. Certified Information Systems Security Professional (CISSP)

The next most important cert is the CISSP certification. Granted by the International Information System Security Certification Consortium, CISSP remains one of the most respected and sought-after cybersecurity certifications. The CISSP provides training in critical areas, including security and risk management, identity and access management, security operations, and software development security. It also validates the knowledge, skills, and experience of senior cybersecurity managers, ITSM and technical desk professionals. CISSP was one of the original certifications included in the DoD Directive 8570.1m , which was implemented to ensure cybersecurity professionals developed a baseline understanding of the fundamental cybersecurity principles and practices. It remains the dominant certification used/obtained for those in numerous cybersecurity positions. According to the Global Knowledge 2020 IT Skills and Salary Report , it is listed as the second most common cert being pursued by IT professionals who are seeking to advance their careers.

The (ISC)2 2021 Cybersecurity Workforce Study reveals that, as of 2021, there are over 142,000 CISSP-certified individuals in over 170 countries, and those who hold the CISSP certification are employed at Fortune 500 companies, governments, small businesses, start-ups, and many operate as independent contractors.

Certification in CISSP illustrates the required technical and managerial skills needed to effectively design, engineer, and manage the overall security comportment of an organization.

How do you gain the CISSP certification?

The process for gaining the CISSP certification requires both an exam and an experience component:

Once the CISSP certification is obtained, the professional must continue to accumulate experience and continuing professional education credits (CPEs) every year.

3. IT Infrastructure Library (ITIL) Foundation

The ITIL (IT Infrastructure Library) Foundation offers a range of certifications based on difficulty, from entry-level to expert. It is described as “the most widely accepted approach to IT service management (ITSM) in the world.” Developed by the Cabinet Office, this IT support cert is based on a set of best practices that are drawn from public and private sectors across the globe. It provides students with training on the key concepts and diverse role functions of help desk and technical desk needs. This includes such foundational concepts as how to communicate with customers, common troubleshooting issues, and software navigation programs, for example. There are currently more than 2,000,000 ITIL certified professionals worldwide.

Certification in ITIL (Information Technology Infrastructure Library) provides the basic structure for the standardization of selecting, planning, delivery, maintenance, and overall lifecycle of IT services within an organization. It allows for greater efficiency, predictable service delivery.

How do you obtain ITIL certifications?

ITIL Foundation certifications are obtained through a set of exams, each difference in difficulty administering a different cert. There are no prerequisites to taking the exam, but exam administrators recommend taking any of the ITIL training courses that are available on the website as preparation. The cost of taking the exam can range from $599 USD to $2,199 USD based on the study materials used and whether portions can be taken online.

4. Cisco Certified Network Associate (CCNA)

The CCNA training course and exam teach networking fundamentals, IP services, security fundamentals, automation, and programmability. Having the CCNA essentially validates that you have the professional expertise and skills required to manage and optimize today's most advanced networks. The certification offers a range of courses covering cyber ops, collaboration, data center, security, and other topics. IT and ITSM professionals say these courses are critical for those utilizing Cisco products.

Once you’ve completed the CCNA certification, you are able to take a variety of additional certifications with further specialization at the professional and then expert level. These advanced IT support desk certifications typically require completion of both a core and at least one concentration exam.

Cisco CCNA certification offers professionals an in-depth understanding of networking concepts. It fortifies networking specialists' ability to maintain existing skills and knowledge.

How do you obtain the CCNA certification?

To become CCNA certified, an IT support professional must gain a passing grade (80% or higher) on the 200-301 CCNA exam, which tests knowledge and skills relative to network fundamentals, network access, IP connectivity, IP services, security fundamentals, and automation and programmability. There are no formal prerequisites for the exam, but it is recommended that you have one or more years of experience implementing and administering Cisco solutions. The cost of the CCNA exam is $300 USD.

5. CompTIA A+

The CompTIA A+ certification is an entry-level IT certification that “validates understanding of the most common hardware and software technologies in business and certifies the skills necessary to support complex IT infrastructure.” It is largely considered to be the starting point for IT professionals, helping to improve their help desk abilities and learn the fundamentals of IT support, including how to install, maintain, and configure PCs, laptops, mobile devices, and printers, and how to leverage remote support tools to do so. Many ITSM professionals believe CompTIA A+ to be the most impactful cert, pointing to it as providing key foundational knowledge that will become the basis for subsequent training.

CompTIA A+ certification is the industry standard for beginning a career in IT and is the preferred qualifying credential for IT operational and technical IT support roles. As the certification is not vendor specific, it allows the bearer to focus on building their technical foundations.

How do you obtain the CompTIA A+?

The CompTIA A+ is an exam-based certification. IT professionals are required to pass two exams that review virtualization, hardware, network, and mobile device efficiency. Each exam costs $219 USD. It is strongly recommended that administrators have a minimum of 9-12 months of experience before working towards this certification.

6. CompTIA Network+

The CompTIA Network+ certification is an intermediate level certification that focuses on troubleshooting network issues within IT software, including how to diagnose inconsistent or faulty connections, how to maintain a network, and how to prevent outages and overflow consequences.

How do you obtain the CompTIA Network+?

The CompTIA Network+ certification is an exam-based cert. The exam costs approximately $350 USD. Prerequisites include the CompTIA A+ certification and a recommended 9-12 months of networking experience.

Much like CompTIA A+, CompTIA Network+ is not vendor-specific, but focuses on the knowledge and skills required to design and implement functional networks. In addition to the networking foundation, the holder of the certification is expected to have the skills needed to configure, manage, and maintain network devices, such as switches and routers to segment network traffic and create flexible and adaptable networks.

Additional CompTIA certifications

While CompTIA A+ is the highest recommended CompTIA certification for entry-level IT support professionals, more advanced or specialized CompTIA certifications may also include:

Entry-level

CompTIA ITF+ certification – While the CompTIA A+ certification is designed for entry-level IT professionals, those requiring more foundational knowledge about the IT support profession may also benefit from the CompTIA ITF+ certification . IT Fundamentals (ITF+) is an introduction to foundational technology knowledge and skills, establishing an IT education framework by focusing on the essential IT skills and knowledge. The CompTIAF+ certification is obtained by writing the FC0-U61 exam. There are no requisites or experience hours required. Cost of the exam is approximately $130 USD.

Intermediate

7. Microsoft Azure Fundamentals certification

Cloud computing is currently one of the fastest growing and most in-demand technologies, with Amazon Web Service (AWS), Google Cloud Platform (GCP), IBM Cloud, and Microsoft Azure leading the market. This makes Azure Certification a considerable commodity for IT and remote support professionals who want to advance or stay relevant in their field. There are a number of Microsoft Azure role-based certifications available, but Microsoft Azure Fundamentals is the most recommended starting point for launching the certification journey. The Microsoft Azure Fundamentals certification validates an IT support professional’s basic knowledge of cloud services and cloud computing concepts , models, and services.

Microsoft Azure is a single cloud service provider that offers role-based certifications that are specifically designed according to the market requirements and the job roles. Certifications can help secure roles, such as cloud administrator, developer, security engineer, AI engineer, data engineer, solutions architect, and DevOps engineer.

How do you obtain Microsoft Azure Fundamentals certification?

The Microsoft Azure Fundamentals certification is an exam-based certification requiring completion of the AZ-900 exam. There are no prerequisites for the exam, but the Azure training resources and practice exams are strongly recommended to prepare for the exam. The exam costs $100 USD.

Other Popular Azure certifications

Following the Microsoft Azure Fundamentals certification, popular additional certifications include:

8. AWS Certification

AWS certifications have become more popular as organizations around the world enter a more cloud-centric work environment. AWS certifications are important because they help to validate an ITSM or their team’s technical skills, but they also give certified individuals the knowledge and skill to drive the future of their organization and bring in more clients.

Like Azure, AWS is a single cloud service provider. As organizations globally continue to increase their investment in cloud technologies, it is vitally important that IT professionals keep pace with the shifting corporate needs. AWS Certification confirms the holder's knowledge and expertise with the tools and technologies needed for this platform.

How do you get AWS certified?

There are currently nine AWS certs for IT support desk professionals. The best certification to start with is the AWS Cloud Practitioner certification , followed by an associate-level or specialty certification exam (the AWS Solutions Architect – Associate certification is the most popular AWS certification).

Other AWS certifications include:

It is strongly recommended that technical IT support professionals take advantage of both the free AWS tier and the many exam preparation courses and practice questions that are available before taking the exam.

9. VMware certification

VMware Certifications test and validate the critical skills required to integrate and manage the vSphere technology driving the infrastructure of many organizations. VMware offers multiple certification levels, ranging from associate to design expert, and certifications are organized into multiple technology areas with levels for those new to the industry as well as experts in the field .

VMware certification validates the user's understanding of VMware's security solutions and their ability to provide entry level support for the security features of VMware products, including NSX-T Data Center, Workspace ONE, and VMware Carbon Black Cloud. This certifies the bearer’s ability to configure, maintain, and troubleshoot those that use vSphere software.

How do you get VMware Certified?

VMware certification is another exam-based certification. Once you have decided on the certification and certification track , simply register for the desired exam.

The four most popular VMware certifications, as ranked by vmware.com, are:

10. Google IT Support Professional Certificate

The Google IT Support Certificate is a good place to start for individuals who are looking to begin a career in technical IT support or an IT support help desk. The certification course provides the skills needed for an introductory-level job in IT support. There are no prerequisite qualifications or experience hours. The training program focuses on troubleshooting and customer care, networking, operating systems, system administration, and security.

Google IT Support Professional Certification certifies holders have the capability to perform day-to-day IT support tasks, including computer assembly, wireless networking, installing programs, and customer service. Google IT Support Professional Certification allows for entry level skills without the added cost and time of acquiring a collegiate degree.

How do you obtain your Google IT Support Professional certification?

To get Google IT Support-certified, the online training program and exams must be completed. Costs of the program and exam may vary. There are no prerequisites for obtaining this IT support certification.

Why Should I Get an IT Support Certification?

There are a number of reasons to get technical IT support certifications. One includes the high demand and increasing employment rate of remote support and computer support specialists. According to the U.S. Bureau of Labor Statistics , there are approximately 70,400 openings for computer support professionals each year, and overall employment of computer support specialists is expected to grow at least 9 percent by 2030.

If you are looking to get into the IT support profession as an ITSM or a technical IT support specialist, IT support certifications can offer an alternative to the standard college degree. If you have a college degree already, IT support certifications can offer you a professional edge over your competition. For those who are already working in the IT profession, IT support certifications and certs in remote support tools and technologies provide the most recognized form of career development to help you move forward in your profession and remain relevant among continuously changing technologies

Credited certification in each and all of the above items ensures that the bearer has the ability to install, secure, operate, and troubleshoot issues within enterprise networks.

IT support desk professionals may have a variety of IT certifications to choose from, but one thing remains clear: working in the field means a commitment to lifelong learning and improvement. As technology continues to evolve, amassing knowledge—whether it be from an industry course or from personal experience—is critical, not only for ITSM and remote support professionals to get ahead, but also to keep their users productive and their organizations secure using skills and knowledge backed by the best certifications and the best remote support tools and technologies.

Interested in learning more? Download these free resources for more helpful tips for keeping your organization secure:

Competitorcomparisons

Remote Support Checklist and Buyer's Guide

Whitepapers

Microsoft Vulnerabilities Report 2022

Cybersecurity Survival Guide, 2022 Edition

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Top 10 IT Support & Help Desk Courses, Classes & Certifications Online in 2023

Looking for an it support or it help desk certification move up in it career with one of these top +free it, technical support, help desk & customer service courses, certifications, trainings and classes available online..

March 4, 2023, 9:06 am 20.4k Views

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IT Help Desk technicians play a pivotal role in running any company. They help support business end-users and make sure that the enterprise technology that organisations rely on to do business remains up-to-date and runs as consistently and smoothly as it should. Most medium and large sized companies have their own internal IT help desk support teams to address internal hardware and software issues that their employees face day-to-day. Additionally, product-centric companies have their own dedicated Technical Support and Help Desk teams to help customers of their products with after-sales concerns and services.

For many people, Technical support and help desk positions are the traditional points of entry into IT. Since most industries nowadays rely on technology, IT and help desk support staff has opportunities to be employed within a wide variety of industries. They are also employed directly by software and hardware companies. According to the National Bureau of Labor Statistics, the demand for computer support specialists, which includes IT help desk support staff, will increase by around 10 percent through 2026, faster than the average of all other occupations.

Technical Support Jobs include roles as Maintenance Engineers, Help Desk Operators or Applications Support Specialists. There are several trainings and certification courses available online that train candidates for these IT Support and customer service positions. These courses provide a solid base and a marketable skill set that learners can use to apply for IT help desk jobs with top employers. Lately, there has been a great interest and demand for these courses. Our experts have created this list of best IT Support, Customer Service and Help Desk courses, certifications, trainings and classes that are available online. The list includes both paid and free courses.

1. Google IT Support Professional Certificate (Coursera)

What makes this Google’s IT support professional certificate very unique and effective is that it has signed on over 30 top employers, including Home Depot, Cognizant, GE Digital, H&R Block, Hulu, Intel, Sprint, JM Smucker, Infosys, KForce, MCPc, PNC Bank, RICOH USA, TEKSystems, UPMC, Veterans United Home Loans, Walmart and their companies and of course Google and many more. So those who successfully complete this program have a direct route to get their info into the hands of these employers.

It is a first-of-its kind program with more than 64 hours of video lectures and highly interactive content, like hands-on labs, widgets and assessments spread over 5 courses that teach students fundamental concepts of IT Support like networking, operating systems, customer service, troubleshooting, system administration, automation, network security, and more. The program content is very impressive with focus on applied learning and has been structured to address real world requirements. The hands-on assessments have been designed to simulate the actual experiences of IT Support. Examples of virtual assessments include Assembling a Computer, Networking simulation, Writing Effective Support Documentation, Routing Paths and Subnets, Wireless Networking, Device Software Management, Public Key or Asymmetric Encryption, Incident Handling, among many other hands-on learning application.

According to Google, completion time for the certificate program is around 6 months for a person willing to invest around 5-6 hours per week. All the training and other materials are self-paced and available on demand. So somebody who puts in more time will be able to finish it much faster.

There is no prior experience requirement to take up this course. Whether one is completely new or has had some exposure to IT, this program is highly recommended to get started in the field of technology. It also serves as an excellent option for those in need of retraining.

The Google IT Support Professional Certificate program recently secured a credit recommendation from the American Council on Education (ACE) ACE CREDIT®, which is the industry standard for translating workplace learning to college credit. So, learners can now earn up to 12 college credits (equivalent of 4 associate degree level courses) for completing the program. This opens up additional pathways to help learners get the degree they need to move beyond the entry-level job and advance their IT career into more senior, higher-paying positions.

This IT Certificate program also aligns with the objectives covered by the newly updated CompTIA A+ certification. So students can complete the certificate and pass the CompTIA A+ certification exam to gain access to a new dual credential from CompTIA and Google, which will definitely be an added advantage to catch the attention of potential employers.

Key Highlights

Duration : 6 months, 5 hours per week Rating : 4.8 Sign up Here

2. Google IT Automation with Python Professional Certificate (Platform)

This Google IT course is part of Google’s “Grow with Google” initiative and aims to equip learners with the latest job-ready skills to help take their careers to the next level. It builds on Google IT Support Professional Certificate, also on Coursera, and imparts skills related to Python, Git, and IT automation to prepare them for a variety of roles in IT, like more advanced IT Support Specialist or Junior Systems Administrator positions.

It is a six-course IT training program that is tailored to cater to the educational needs of beginner-level Python learners. It culminates in a final capstone project focused on programming for automation, so learners will use their new skills to solve a problem they might encounter on the job, like building a web service using automation. The six courses teach the following:

Upon completion of this IT certification program, Students are supported in the next step of job search. They get access to career resources to prepare resume and practice interviewing. They can also opt in to share their information directly with top employers hiring for IT jobs, including Walmart, Sprint, Cognizant, Hulu, Bank of America, Google and many more.

This course requires no previous knowledge of programming. However, it is helpful if students are familiar with basic IT concepts, like operating systems, files and processes, networking and data management.

Duration : 2 months, 22 hours per week Rating : 4.7 Sign up Here

3. IT Help Desk Professional (Udemy)

This IT training course is structured starting from the most basic knowledge required, i.e. installing operating systems like Windows on machines. The second section talks about networking, including discussions on DHCP & DNS, troubleshooting network related issues, and mastering the most useful & needed commands in CMD to troubleshoot connectivity problems. After that the course moves to discussion on hardware and mainly printers; types, terminologies, drivers’ installation etc. The forth section covers Active Directory, how to manage users there, and settings folder permissions based on Active Directory users. Next, students are shown tools and websites that will help them complete some tasks faster, easier, and more professionally. In the last section the instructors uncover the PC from inside and demonstrate how it works, what parts are there, explore some troubleshooting basics and hardware upgrade.

More than 90% of the course contents are practical demonstration to maximize the learning experience outcomes. Throughout the course, students will see the actual tools that they’ll use every single day while working as help desk technicians.

This IT support training is geared towards beginners, so no prior experience is required. It is suitable for fresh graduates entering IT support career or current IT help desk technicians looking to expand their knowledge.

Duration : 2 hours on-demand video Rating : 4.4 Sign up Here

4. IT Help Desk Courses & Training (LinkedIn – Lynda)

Following are some of the courses that learners can take up:

Duration : Self-Paced Rating : 4.6 Sign up Here

5. TOTAL: CompTIA A+ Certification (Udemy)

Mike Meyers, the Industry’s leading authority on CompTIA Certifications has created a series of 2 courses on Udemy to help learners pass the CompTIA A+ Certification. Mike has been involved in the computer and network repair industry since 1987 as a technician, instructor, author, consultant, and speaker. He has authored several popular bestselling PC books and videos, and has taught over 2 million people including U.S. senators, U.S. Supreme Court Justices, members of the United Nation, every branch of the U.S. Armed Forces, many branches of the Department of Justice, hundreds of corporate clients and academic students at every level.

This series includes following two courses by Mike:

These IT support certification courses are suitable even for learners who do not wish to take the CompTIA certification exam, but just looking to learn about the basics of IT and computers. They can get a robust IT foundational knowledge in a way that’s easy-to-understand.

The courses include lifetime access to video lectures, downloadable resources, PDFs that detail all the exam objectives, end-of-chapter quizzes to test your knowledge, bonus videos launched from time-to-time with updated information, exam tips, study tools, and more. The videos lectures are very engaging, entertaining and very well laid out. The fun style of teaching makes the concepts easy to grasp and retain.

The skills and topics covered in this 2-course series include the following:

There are no prerequisites as all the topics are covered in great detail and from scratch. Though, a basic familiarity with computers and networks is a plus.

Duration : Course 1 – 17.5 hours on-demand video, Course 2 – 15 hours on-demand video Rating : 4.7 Sign up Here : Course 1 , Course 2

6. Free Systems Administration Training Courses (Cybrary)

Anyone interested in learning and becoming a system admin can check out what’s in store here. There are courses for beginners that explain everything about hardware, software, operating systems, file management, storage, security implementation and system hierarchy in organizations to classes on how to manage open source operating systems like Linux and virtualization management. There are also preparation tutorials to clear the Microsoft’s certification on server systems to become a system admin.

Following is a list of few courses that learners can undertake at Cybrary:

Duration : Self-Paced Rating : 4.5 Sign up Here

7. Free IT Support Courses (Alison)

Alison.com is a good choice for beginners to take free courses in IT to enhance their skills. There are lessons around hardware, software tools, network and security and IT core skills.

Alison’s free online Hardware courses cover the essential physical and tangible components of a computer such as monitors, keyboards, computer data storage, graphic cards, sound cards, and the motherboard. They also have IT training classes that can teach you about the hardware behind 3D printing.

You can learn to successfully protect a computer network and gain useful skills in risk management, cybersecurity, and cryptography with Alison’s free online Network and Security courses. They have computer networking classes that teach about LANs and WANs as well as introduce the network architecture and protocols used in security. You can also take courses to understand the basic structure of both wired and wireless networks and their protocols. There also have Microsoft Digital Literacy courses that can teach you the risks and threats to computer security and privacy, and more.

There are a list of courses that cover administration of Office 365 for businesses as well as security and troubleshooting in Office 365. Also there are courses to prepare for clearing CompTIA certification exams.

8. IT Support: Fundamentals by Microsoft (edX)

The course is instructed by distinguished instructors Tony Frink, Mike Orlowicz and Bernie Lawrence. Tony is a 35 year veteran of the IT industry and currently working as Senior Content Development Manager at Microsoft. He develops training content around Office 365 and related topics as well as IT Support topics. Mike has over 40 years of professional experience and uses his IT background as a basis for developing and delivering a variety of training courses for IT professionals. Bernie is founder and CEO of Lawrence Associates LLC.

Duration : 4 weeks, 3-4 hours per week Rating : 4.5 Sign up Here

9. IT Help Desk Training for IT Professionals by Computer Cavalry (Udemy)

The course is taught by Korey Sheppard from ComputerCavalry. ComputerCavalry LLC is a provider of computer classes ranging from basic computer skills to advanced IT courses.

It is a beginner level customer service training course and hence does not require any prior IT experience. The following topics are covered in 10 lectures in the course:

Duration : 1.5 hours on-demand video Rating : 4.6 Sign up Here

10. Desktop Support Level 1 & 2 in real life – Troubleshooting (Udemy)

The course is instructed by Tareq who is an IT Professional with over 12 years of experience. He is very knowledgeable in his field and brings his knowledge and experience to this course.

Duration : 7.5 hours on-demand video Rating : 4.3 Sign up Here

Top Coursera Courses & Certifications – Learn Online for Free with Courses from Top Universities [2023]

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Application Software Support Specialist Certificate

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The Application Software Support Specialist Certificate program at the University of C in cinnati Online he lps stu dents learn job-ready skills in the computer support workforce.

Earn the credentials and skills required to become a key team player within a business needing advanced skills in computer support, spreadsheets, web development, data analysis, and Internet marketing. The Certificate can be completed in less than one year and also affords students a seamless pathway into an Associate Degree in Information Technology or Business Applications Technology . This certificate can also be an additional qualification that Associate degree students in Business or Paralegal can acquire.

What Skills Are Needed?

Positions within the information technology field blend both technical skills and ‘soft skills’ (such as effective communication, analytical thinking, problem solving, team building, and listening). Students entering this field enjoy working with computer hardware and software.

UC Online’s certificate offers students the opportunity to grow their skills and transfer their newly acquired knowledge into many different business settings. Just a few that have a need for Computer Support Specialists include information technology, finance, marketing, and accounting.

The Demand For Computer Support Specialists

Computer Support Specialists (CSS) play a key role within a business by helping to maintain the computer networks, troubleshooting software application issues, providing technical help to computer users and utilizing Microsoft Excel to explain and visualize organizational data. According to the U.S. Bureau of Labor Statistics , “the employment of Computer Support Specialists is projected to grow nine (9) percent from 2020 to 2030″. The annual median pay for a Computer Network Support Specialist in 2021 was $62,760.

Program Highlights

Why University of Cincinnati Online?

Program Details

From admissions to graduation, we’re here to help.

No. your degree will be conferred by the University of Cincinnati, which will also be reflected on your transcripts and degree.

Yes. Our online students are no different from our on-campus students in that way. You get a specific ID that you can use to navigate different systems at UC and for potential student discounts.

The University of Cincinnati is a regionally accredited school which is the highest level of accreditation possible. For specific program accreditation details, please see your program information pages. There are different organizational accreditations as well.

Additional resources to support you from start to finish.

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